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<blockquote>Do you believe that owning a home should be as simple as possible? That's what we aim to do at Liiva. The current status quo of homeownership is still far too complex. The Liiva digital ecosystem simplifies the entire process of buying, owning, and selling a home. Read on for how you can contribute to this mission!
</blockquote>
We are looking for a Customer Success &amp; Growth Associate to take on a multi-faceted, dynamic role in our User team. Part of your role will be to assist our customers when using our products and services, resolve user queries, and guide them through the Liiva platform features and functionalities. Other time will be spent working with marketing team members to deliver content. You will also be encouraged to come up with your own ideas to attract new users, and collaborate with Product or Operations teams to relay user feedback and innovate together to continue building an exceptional digital product.
Where: in our Zürich office, or at your home office, with a suggested 50% office presence according to your preferences.
When: start date is not as important as the finding the "right" candidate. We can agree on a date that works for you
How much: the expected salary range is 75,000 - 95,000 CHF (exceptions are made to allow for the best overall/skills fit)
Why: we don't do BS, and prefer to get stuff done. We grow and nurture standout talent, and are not shy to promote our rising stars and fast-track their career growth.
 
Your day-to-day
<ul><li>Respond to user queries in a timely and accurate way, via phone, email or chat</li>
<li>Identify user needs and help them use specific product features</li>
<li>Update our internal databases with information about technical issues and useful discussions with customers</li>
<li>Monitor customer feedback on social media and reach out when needed to provide assistance</li>
<li>Report product bugs and gather customer feedback to share with our Product team</li>
<li>Collaborate with Marketing team to produce and distribute newsletter and other direct marketing materials</li>
</ul><h4>Requirements</h4>
<ul><li>1+ year experience as a Customer Success Associate or similar customer-facing role for a digital product</li>
<li>Understanding of how CRM systems work (we use Salesforce, but any CRM know-how is useful)</li>
<li>Drive to participate fully in an early stage company, and the ability to work with many different teams to meet user needs</li>
<li>Swiss German fluency (primary user language), English (company language)</li>
<li>Swiss, EU, or other passport holder that has the ability to work in Switzerland</li>
</ul>Please apply with a CV in English or German. The position is set up to handle a 100% workload, but as we are building up many positions in the team, there is the flexibility to adjust the workload to 80-90%.
 
<h4>Benefits</h4>
We hire exceptional talent. Our Employer Value Proposition focuses on a core philosophy: Liiva Develops. To enable our team to continue doing their best work and becoming their best professional and personal selves, we provide attractive and valuable benefits in three areas: Skills, Team, and Life. More details on <a href="https://apply.workable.com/liiva/" target="_blank">our careers page.</a>
 
About Liiva &amp; Company Culture
We founded in early 2021 as the daughter company of Raiffeisen and Mobiliar. Since going live with our digital platform, we have a strong user base and continue to add value with rapid new feature releases.
As a team of 20 (Zürich) + 15 (Warsaw) members, we are at the ground level of building the company culture. We believe in creating a participatory environment that enables autonomy and innovation. We work hybrid, and come together in our new Zürich Binz office for collaboration, fun, and also opportunities to focus whilst being surrounded by driven colleagues. You will meet some of us during the interview process and get a sense if the team is the right fit for you.
 
We are a company aiming to enhance diversity and inclusivity at all levels. For this reason, we encourage all those meeting the job requirements to apply, regardless of gender, nationality, or other demographic indicators. In fact, if you’re reading this, feel free to remove the marital/child status from your CV. This is really none of our business and doesn’t impact our assessment of candidates in the slightest.
<a href="https://apply.workable.com/liiva/j/D7FA2D05C5/apply/" target="_blank">Apply for this job</a>

Liiva

Customer Success & Growth Associate

<blockquote>The growing Liiva team is opening up it's first internship program! The ideal start is Autumn 2022.
If you are a current student or recent graduate with a drive to be a part of an early stage company that has developed an innovative digital ecosystem for homeowners across Switzerland, this may be a great fit for you.
</blockquote>
As a Customer Growth Intern, you will be responsible for answering inbound user requests across multiple channels, and liaise with Product, User, and other team members to find solutions, or pass along feedback. Your duties will also include monitoring feedback trends and reporting to the team in order to proactively identify and address any potential pain points or new feature ideas. You will also assist in the newsletter and other content creation, and other tasks with the marketing team. Ultimately, you will gain experience in all areas involved in growing a strong user base, and gain knowledge in many startup business operations.
<ul><li>Where: in our Zürich office or your home-office, with a 50% suggested in-office presence.</li>
<li>When: start date is not as important as the finding the "right" candidate. We can agree on a date that works for you</li>
<li>How long: we ask for a minimum of a 3 month duration, with a preference for candidates available for 6 months. The position is able to continue part-time as a working student, or other full time positions can be discussed after 6 months.</li>
<li>Why: we work fast and flexible, and get stuff done. We grow and nurture standout talent. All Liivians are empowered to take decisions that bring the product to new levels. We value our interns, and all internships are paid positions with opportunities to continue within Liiva.</li>
</ul> 
Responsibilities
<ul><li>Assist the User team in responding to customer inquiries and support other teams when it comes to creating Liiva fans</li>
<li>Add your creative inputs into our Marketing activities, including newsletter generation</li>
<li>Develop and implement your own initiatives! You have ideas, and we create the environment to let them loose</li>
<li>Synthesise user feedback and relay to User and/or Product team members</li>
<li>Report to our Chief Business Officer (CBO), and have regular 1:1s to receive feedback on your strengths and career objectives</li>
</ul><h4>Requirements</h4>
Must have's
<ul><li>University courses focused on Business Administration, Marketing, Hospitality, or other related fields</li>
<li>Excellent communication and problem-solving skills</li>
<li>Drive to participate fully in an early stage company, and the ability to work with many different teams to meet user needs</li>
<li>Customer-centric is a must!</li>
<li>Swiss German fluency (primary user language) and English (company language) are must-haves</li>
<li>Swiss, EU, or other passport holder that has current permission to work in Switzerland</li>
</ul>Nice-to-have's
<ul><li>Some experience with CRM systems is useful</li>
<li>Experience in startups, PropTech, or other related fields</li>
<li>Fluency in French or Italian</li>
</ul>Please apply with a CV in English or German. We are open to internships of 40-100% workload, and can work around exam schedules.
 
About Liiva &amp; Company Culture
Founded in early 2021, our August launch has seen great user response! We enable current and future homeowners in Switzerland to organize all housing information digitally, in addition to enhancing both the property search experience and also the modernization process.
As a team of 20 (Zürich) + 15 (Warsaw) members, we are at the ground level of building the company culture. A few words to sum it up: participatory, ownership, radical honesty vs. simple transparency, and daring to be bold!
<h4>Benefits</h4>
We hire exceptional talent. Our Employer Value Proposition focuses on a core philosophy: Liiva develops. To enable our team to continue doing their best work and becoming their best professional and personal selves, we develop three areas: Skills, Team, and Life. During the internship, you can enjoy all Team benefits from day one. Should the internship convert into a permanent position, you will also be entitled to the Skills and Life benefits.
 
<h3>About our Hiring Process</h3>
As a new company, our hiring process is set up to adapt to the needs of the individuals. In general, you can expect a 3-week process until a decision is made. More info on our <a href="https://apply.workable.com/liiva/" target="_blank">careers page</a>.
 
We are a company aiming to enhance diversity and inclusivity at all levels. For this reason, we encourage all those meeting the job requirements to apply, regardless of gender, nationality, or other demographic indicators. In fact,if you’re reading this, feel free to remove the marital/child status from your CV. This is really none of our business and doesn’t impact our assessment of candidates in the slightest.
<a href="https://apply.workable.com/liiva/j/9FFA09EA35/apply/" target="_blank">Apply for this job</a>

Internship: Customer Growth (PropTech), 40-100%

Die Firma luroX - Status

Wir bewegen die Zukunft! luroX ist eine innovative lösungsorientierte Kundendienstleisterin. Mit unserer Kreativität schaffen wir

Dienstleistungslösungen mit dem Ziel den Nutzern den Reisealltag zu vereinfachen. luroX ist ein start-up in der Gründungsphase und Du

wirst die Struktur wesentlich mitgestalten. Wir gestalten innovativ die Mobilität der Zukunft in der Schweiz und der Ferne.

Deine Rolle als Mitgründer

Als Mitgründer hast du die Freiheit unser Unternehmen aktiv mitzugestalten. Du beteiligst dich aktiv bei der Erarbeitung unseres

Geschäftsmodells. Du erarbeitest im Team die Umsetzung unserer Ideen und übernimmst Verantwortung für spätere Funktionen in der

Leitung.


Unsere Anforderungen

Du bist eine extravertierte, belastbare Persönlichkeit die mit viel Engagement unseren zukünftigen Kunden Freude bereiten will. Du bist

motiviert etwas Grosses auf die Beine zu stellen und verfügst über unternehmerisches Geschick. Du betrachtest Ansätze kritisch und

bringst neue Lösungsansätze ein. Deine Arbeitsweise ist planerisch und du gehst aktiv auf dein Team zu.

Dein Profil

Unser Wunschmitgründer ist innovativ, kreativ und zugleich kritisch. Du verfügst über:

- Abgeschlossenes technisches Studium FH/ETH/UNI

- Einige Jahre Berufserfahrung, vorzugsweise in Zusammenhang mit Mobilität

- Deine Muttersprache ist Deutsch oder Französisch und du sprichst die andere Sprache gut. Weitere Sprachen sind ein plus

- Du hast ein solides Netzwerk und baust dieses weiter aus

Kontakt

Lust auf Gründertum? Sende deine Bewerbungsunterlagen an <a href="mailto:office@lurox.ch" target="_blank">office@lurox.ch</a>.

Lohnaussichten

Gründertum ist Herzenssache! Aktuell arbeiten wir alle noch in unserer Freizeit für luroX und gehen nebenbei einer Erwerbstätigkeit nach.

Zukünftig wird luroX eine eigenständige Firma sein die adäquate Löhne zahlt.

 MitgründerIn 
 (Mobilität der Zukunft)

Deine Möglichkeiten

Aktive Mitgestaltung

Beteiligungsmöglichkeit an der Firma

Führungsfunktionen

Deine Vorteile

Moderne Führungskonzepte 
Dynamisches hochmotiviertes Team 
Du entwickelst und bist Teil der Firma 
Lob, Kritik, Kunst, Kreativität…Erlebe 
Gründertum 
Örtlich freie Arbeitsmöglichkeiten

luroX

Mitgründer/Co-Founder Mobilität

📍London / UK Remote | 💰 £90,000 - £110,000 + <a href="https://monzo.com/careers/" target="_blank">Benefits</a> | <a href="https://monzo.com/blog/2022/07/22/a-week-in-the-life-of-a-product-manager-at-monzo" target="_blank">A week in the life of a Product Manager at Monzo</a>
<h4>About us:</h4>
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
<h4>About our Product Team:</h4>
We’re looking for Senior Product Managers to join our team and help us build one of the best, most innovative banks in the world.
Monzo is the lead challenger bank in the UK. In the last few years we’ve built a banking app with extremely high daily engagement and an NPS that’s consistently above 70. More than 10% of UK adults have a Monzo account.
Product Managers at Monzo enjoy tremendous scope and responsibility. Product Managers work at the core of multi-disciplinary teams that operate with autonomy and initiative to build and improve products that have demonstrable positive impact on our customers’ lives. PMs and their teams set big, ambitious goals and then have freedom to determine how to meet them. 
As a PM you’ll work across a huge product area like Business Banking, Budgeting, Pots or our Core Personal Banking application. You’ll prioritize thoughtfully within that huge area so that we operate with the highest leverage and impact. 
We believe great ideas come from everywhere, and that flat, autonomous teams produce the best outcomes for Monzo and our customers.
<h4>What you’ll be working on:</h4>
<ul><li>Develop our understanding of our users at a deep level, building a strategy to help them reduce anxiety over money and feel more in control of their finances</li>
<li>Work with a multidisciplinary team to find the best path to creating meaningful value for our customers while meeting our business objectives. This could involve building new features, improving existing features, or changing the way we work operationally and the non-software features we offer customers.</li>
<li>Work iteratively and collaboratively with design, engineering, research, legal, compliance and many others to refine your plan and execute against it effectively.</li>
<li>Build. Make changes. Ship. Fast, iteratively, and in control.</li>
<li>Track and monitor how we’re doing with core metrics for your area, and new ones you develop with the team for the work you’re doing. Iterate and improve on your work to hit our goals and create value for our customers.</li>
</ul><h4>Your day-to-day:</h4>
<ul><li>Work closely with our Research, Engineering and Design communities to help define and deliver our product roadmap</li>
<li>Take ideas wherever they come from -- our job is to do the best thing, not to come up with every idea or be right all the time. It’s to find the right answer and iterate fast.</li>
<li>Communicate clearly with your team and everyone at the company to continuously improve how you work together and ensure everyone is happy, productive, efficient and operating with our customers’ interests at our core</li>
<li>Spread your knowledge and experience and mentor other product managers while also continuously learning.</li>
</ul><h4>You should apply if:</h4>
<ul><li>You’ve shipped world-class products at a fast growing company.</li>
<li>You’re passionate about building value for customers and not just achieving business results.</li>
<li>You’re data driven, passionate about metrics, and intellectually honest about how your work is performing -- and driven to continuously improve it.</li>
<li>You’re comfortable working in a deeply collaborative, highly technical team</li>
<li>You’re passionate about learning every day and sharing your knowledge and experience every day.</li>
<li>What we’re doing here at Monzo excites you!</li>
</ul><h4>The Interview Process:</h4>
Our interview process involves 3 main stages:
<ol><li>Recruiter Call (30 mins) - Once you apply, if your application is aligned, one of our Hiring team will reach out to you for an introductory conversation. </li>
<li>Initial Chat (45 mins) - This will be an introductory conversation with one of our Product leaders. </li>
<li>Product Loop (3 hours) - This stage consists of 3 separate interviews that usually happen across 1-2 days. This will be made up of a Project Walkthrough, a Case Study, and a Leadership Interview. If you get through to this stage, your Recruiter will have a 20-minute chat with you beforehand to help you get ready and prepare for this stage. </li>
</ol>Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on <a href="mailto:hiring@monzo.com" target="_blank">hiring@monzo.com</a>
One of our Product Managers has written a detailed blog on their experience through this process, for extra details, hints and tips please see <a href="https://monzo.com/blog/2022/07/05/my-first-3-months-at-monzo-as-a-product-manager" target="_blank">'My first 3 months at Monzo as a Product Manager'</a>
<h4>What’s in it for you:</h4>
💰 £90,000 - £110,000 base salary➕ plus stock options 
✈️ We can help you relocate to the UK 
✅ We can sponsor visas.
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank">here</a>
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="_blank">blog</a>,  2021 <a href="https://monzo.com/blog/our-2021-diversity-and-inclusion-report" target="_blank">Diversity and Inclusion Report</a> and 2021 <a href="https://monzo.com/blog/gender-pay-gap-update-april-2020-and-april-2021" target="_blank">Gender Pay Gap Report</a>.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
#LI-RO1

Monzo

Senior Product Manager, Generalist (f/m/d)

📍London/Remote
About us: 
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our team:
We're looking for a curious, adaptable Data Analyst to join our 3 Lines of Defence teams at Monzo!
You'll be working in the intersection between data, risk &amp; control, risk and compliance and quality assurance. You will be responsible for ensuring timeliness and completeness of our risk reporting, improving the accuracy of our self-serve reporting and auditing/documenting our current processes.
What you’ll be using: 
We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them):
<ul><li><a href="https://cloud.google.com/" target="_blank">Google Cloud Platform</a> for all of our analytics infrastructure</li>
<li><a href="https://www.getdbt.com/" target="_blank">dbt</a> and<a href="https://cloud.google.com/bigquery/" target="_blank"> BigQuery SQL</a> for our data modelling and warehousing</li>
<li>Python for data science</li>
<li><a href="http://golang.org/" target="_blank">Go</a> to write our application code</li>
<li><a href="http://aws.amazon.com/" target="_blank">AWS</a> for most of our backend infrastructure</li>
</ul>Your day-to-day   
Working in the Risk/QA data squad, you will:
<ul><li>investigate and effectively work with colleagues from other disciplines to address and improve data quality</li>
<li>integrate new data sources into our data warehouse</li>
<li>design, build and launch new data pipelines in production</li>
<li>Maintain and improve our GRC (Governance, Risk and Compliance) tool</li>
</ul>You should apply if: 
<ul><li>you have strong SQL skills and are familiar with BigQuery and/or general data warehousing concepts</li>
<li>you are comfortable exploring potentially ambiguous business problems and enjoy finding technical solutions to them</li>
<li>you’re keen to learn more about new technologies and their application in retail banking</li>
<li>you strive for improvement, proactively identifying issues and opportunities and getting them prioritised</li>
</ul>The Interview Process:
Our interview process involves three main stages: 
<ol><li>Initial Call </li>
<li>Take home task or pair coding exercise </li>
<li>Final interview including a case study and a behavioural interview </li>
</ol>Our average process takes around 2-3 weeks but we will always work around your availability. 
You will have the chance to speak to our recruitment team at various points during your process but if you 
do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on <a href="mailto:tech-hiring@monzo.com" target="_blank">tech-hiring@monzo.com</a> 
What’s in it for you:
✈️ We can help you relocate to the UK 
✅ We can sponsor visas 
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank">here</a>
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="_blank">blog</a>,  2021 <a href="https://monzo.com/blog/our-2021-diversity-and-inclusion-report" target="_blank">Diversity and Inclusion Report</a> and 2021 <a href="https://monzo.com/blog/gender-pay-gap-update-april-2020-and-april-2021" target="_blank">Gender Pay Gap Report</a>.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability 
#LI-SL1 LI-REMOTE

Data Analyst, Risk/QA (f/m/d)

📍London | 💰 £90,000 - £100,000 + <a href="https://monzo.com/careers/" target="_blank">Benefits</a> 
<h4>About us: </h4>
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
<h4>About our Product Design Team:</h4>
Read through our blog to get an insight into the team and how it works. Our director, Vuokko has given a number of talks about Monzo which you can find here: <a href="https://monzo.com/design/" target="_blank">https://monzo.com/design/</a>
<h4>What you’ll be working on: </h4>
<ul><li>Core banking features for Monzo's iPhone and Android apps. Increasing visibility and control of money across multiple accounts: we want Monzo to be the financial hub of your life, and something this ambitious requires a lot of good design.</li>
<li>Taking our new<a href="https://monzo.com/i/monzo-plus" target="_blank"> Monzo Plus</a> account to the next level.</li>
<li>Improving the experience customers have when borrowing money and exploring ideas for new lending-related products.</li>
<li>Internal tooling and improving customer support UI and workflows to help our support team better serve customers and their needs.</li>
</ul><h4>Your day-to-day:   </h4>
<ul><li>You’ll lead design for a product area. This includes driving the future vision of this area, making sure it compliments a cohesive overall Monzo experience, and delivering on incremental steps to help the team head in this direction.</li>
<li>You’ll be embedded in a cross-functional product squad. You’ll be responsible for all design artefacts produced; from initial discovery and user journey mapping through to the execution of final UI design details.</li>
<li>You’ll deeply understand the customers you’re designing for. Whether it’s joining user research sessions, learning from previous insights, reading data reports or running your own lightweight research and analysis, you’ll strive to understand the what, why and how of the problems you’re solving for to ensure we don’t just ship the thing right, but we ship the right thing.</li>
<li>You’ll collaborate regularly using strong communication, documentation and facilitation skills. You’ll work closely with PMs, Engineers, Data scientists, User researchers and writers to make sure your team isn’t just shipping great designs, but they are deeply involved throughout the design process.</li>
<li>You’ll execute (and advocate for) polished, intuitive and accessible user experiences. You’re pragmatic and able to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk.</li>
<li>You’ll help raise the bar for design at Monzo. We’re a small but mighty team where every designer plays a critical role in improving our community of practice—whether that’s through improving our craft skills to leading rituals to giving great feedback.</li>
<li>You’ll regularly work with a design director and product leadership. This is to help make sure long-term strategy, business goals and experience quality are all in alignment and that there are healthy opportunities for visibility and feedback.</li>
</ul><h4>You should apply if:</h4>
<ul><li>You’ve led the design of world-class product launches in a fast-growing company before.</li>
<li>You understand that good design is not about trends but is built on top of principles and tradeoffs. You make well-reasoned design decisions always advocating for the best possible user experience.</li>
<li>You’re passionate about inclusive design and accessibility, and you’ll design with all our users in mind.</li>
<li>You care about the UI design details but are also comfortable zooming out, seeing the broader picture and connecting the dots to create a cohesive overall experience.</li>
<li>You’re familiar with native mobile design patterns on Android and iOS and have designed polished apps for both platforms</li>
<li>You’re passionate about sharing your knowledge, and raising the bar for design practice at Monzo. Previous experience mentoring designers is a big plus.</li>
<li>You understand that writing is designing, you're a confident writer, and the copy in your screens is never an afterthought.</li>
</ul><h4>The Interview Process:</h4>
Our interview process involves 3 main stages: 
<ul><li>Initial call (30 minutes). A video chat with Natalie who is part of our hiring team.  This focuses on general suitability and fit for Monzo.</li>
<li>Portfolio Walk-through (45 minutes+). We'll ask you to prepare a couple of projects which demonstrates your end-to-end design process and deliverables. You will go through this with our Design Director Or Principal Designer and another designer in the team where they will ask follow up questions, digging deeper into your process and work.</li>
<li>Final round (3 hours). This involves three interviews covering craft, impact and teamwork. These typically happen on the same day via three separate video calls. The portfolio submitted is used as a reference for these interviews to help set context for us, and save you time repeating yourself.</li>
</ul>Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on <a href="mailto:nataliehills@monzo.com" target="_blank">nataliehills@monzo.com</a>
<h4>What’s in it for you:</h4>
💰 £90,000-£100,000 base salary➕ plus stock options 
✈️ We can help you relocate to the UK 
✅ We can sponsor visas.
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank">here</a>
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="_blank">blog</a>,  2021 <a href="https://monzo.com/blog/our-2021-diversity-and-inclusion-report" target="_blank">Diversity and Inclusion Report</a> and 2021 <a href="https://monzo.com/blog/gender-pay-gap-update-april-2020-and-april-2021" target="_blank">Gender Pay Gap Report</a>.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
#LI-NH1

Senior Product Designer (f/m/d)

📍London | 💰 £90,000-£100,00 + <a href="https://monzo.com/careers/" target="_blank">Benefits</a> 
About us: 
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our User Research Team:
We are currently a team of 13 individual contributors, who are embedded into collectives i.e Personal Banking, Business Banking etc, working cross functionally with our Product Design, Product Management and Engineering teams. Our organisation is lead by Katherine Vaughan, our Director of Research.
What you’ll be working on:
<ul><li>Plan and run qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products.</li>
<li>Identify actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust</li>
<li>Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate</li>
</ul>Your day-to-day: 
<ul><li>Work closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs.</li>
<li>Lead the research for your squads, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product in our mission to Make Money Work For Everyone.</li>
<li>Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitive analysis yourself</li>
<li>Mentor and train Product Managers and Product Designers to run their own lightweight "disposable" research, freeing you up to do the high-impact work.</li>
<li>Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or whatever mechanism gets the insights into our decision-making.</li>
</ul>You should apply if: 
<ul><li>You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.</li>
<li>You've worked in a multidisciplinary team environment before, where you've lead the research and made demonstrable impact on the direction of the product or service.</li>
<li>You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up remote tests.</li>
<li>You're happy user testing on mobile. We’re a mobile-only bank, so if you’ve got experience with both iOS and Android we’ll love you even more.</li>
<li>You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means.</li>
<li>You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.</li>
<li>You value collaboration and are at your best when you’re part of a team.</li>
<li>You are flexible in your approach and embrace a challenge; you might need to come up with new ways of answering research questions quickly and communicating the results in a memorable, impactful way.</li>
<li>You’re familiar with quantitative research and understand how user research help shape metrics and drive teams towards success.</li>
</ul>The Interview Process:
Our interview process involves 3 main stages: 
<ul><li>Recruiter call (30 minutes). A video chat with Natalie who is part of our hiring team.  This focuses on general suitability and fit for Monzo.</li>
<li>Initial interview (30 minutes). A video chat with Katherine Vaughan our Director of Research to dig further into your expertise. </li>
<li>Final loop (Total 3 hours). Split into 3 interviews - Research Methods, Teamwork &amp; Impact.</li>
</ul>Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you 
do have any specific questions ahead of this please contact us on <a href="mailto:nataliehills@monzo.com" target="_blank">nataliehills@monzo.com</a>
What’s in it for you:
💰 £90,000-100,000 (optional depending on team) ➕ plus stock options &amp; benefits 
✈️ We can help you relocate to the UK 
✅ We can sponsor visas
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank">here</a>
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="_blank">blog</a>,  2021 <a href="https://monzo.com/blog/our-2021-diversity-and-inclusion-report" target="_blank">Diversity and Inclusion Report</a> and 2021 <a href="https://monzo.com/blog/gender-pay-gap-update-april-2020-and-april-2021" target="_blank">Gender Pay Gap Report</a>.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
#LI-NH1

Lead User Researcher (f/m/d)

📍Location | UK remote
<h4>About us: </h4>
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
<h4>About our Data Science Team:</h4>
We're looking for a Senior Product Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2021 and help us to build a bank that customers truly love.
At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over four and half million customers in the UK, with over 100,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals.
Enable Monzo to Make Better Decisions, Faster
We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.
<h4>What you’ll be working on </h4>
We work in cross-functional squads where every data scientist is a member of a central data discipline and fully embedded into 1 product squad alongside engineers, designers, marketers, product managers etc.
<h4>Your day-to-day   </h4>
<ul><li>Applying your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product strategy</li>
<li>Guide and enable product teams to measure things that matter; initiate or help run A/B experiments to keep improving everything we do</li>
<li>Drive together with the finance team a unified company-wide understanding of the lifetime value of our users and how different product features are impacting user profitability</li>
<li>Liaise with engineers to keep making sure we collect the right data to produce relevant business insights</li>
</ul><h4>You should apply if:</h4>
What we’re doing here at Monzo excites you!
<ul><li>You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well</li>
<li>You're commercially minded and can put numbers into business perspective</li>
<li>You’re as comfortable getting hands-on as taking a step back and thinking strategically</li>
<li>You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so</li>
<li>You're a team player whom your colleagues can rely on</li>
<li>You have solid grounding in SQL and preferably Python</li>
<li>You have experience in conducting large scale A/B experiments</li>
</ul><h4>The Interview Process:</h4>
Our interview process involves three main stages: 
<ol><li>Initial Call </li>
<li>Take home task or pair coding exercise </li>
<li>Final interview including a system design and a behavioural interview </li>
</ol>Our average process takes around 2-3 weeks but we will always work around your availability. 
You will have the chance to speak to our recruitment team at various points during your process but if you 
do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on <a href="mailto:tech-hiring@monzo.com" target="_blank">tech-hiring@monzo.com</a> 
<h4>What’s in it for you:</h4>
✈️ We can help you relocate to the UK 
✅ We can sponsor visas 
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank">here</a>
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="_blank">blog</a>,  2021 <a href="https://monzo.com/blog/our-2021-diversity-and-inclusion-report" target="_blank">Diversity and Inclusion Report</a> and 2021 <a href="https://monzo.com/blog/gender-pay-gap-update-april-2020-and-april-2021" target="_blank">Gender Pay Gap Report</a>.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
____________________________________________________________________________________________________________________________
#LI-NB2

Senior Data Scientist (f/m/d)

📍London/Anywhere (UK)
About us: 
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our Data Science, Financial Crime Team:
We're excited to be looking for a Financial Crime Data Science Manager to help build the bank of the future. You'll have the opportunity to lead a part of the Financial Crime Data Science team and play a critical role in Monzo’s mission to make money work for everyone.
As a Data science manager, you’ll be working in an ever changing environment where we are building and iterating on our financial crime defence capabilities to ensure we keep Monzo and our customers safe. As a financial crime team we have a large impact on Monzo’s bottom line as fraud and scams are usually some of the biggest cost line items in a bank's P&amp;L. In addition, we have a great influence on the overall customer experience and how protected they are. Most of the work we do results in directly measurable customer or company benefit which is incredibly satisfying.
What you’ll be working on: Our Data Science Managers don’t have a permanent assignment to a problem space and might rotate into different financial crime areas after some time. The major problem spaces that we are working in are: fraud prevention, transaction monitoring for different types of suspicious activity, customer risk assessment and operational tooling to name the biggest ones. At the moment we are about 21 people in financial crime data, including 3 other Data Science managers who will be your peers.
As part of your job you’ll work closely with product managers, engineers, designers and researchers in an agile product environment. You’ll champion the use of data, bring ideas to life through rigorous experimentation and A/B testing. You’ll help us get the most out of large volumes of data stored on a modern cloud native data platform and with spotting opportunities to make each area of financial crime work even better for our users and for Monzo. As a people manager, you’ll help your team grow, hiring new team members, supporting their personal development. Your team will drive product innovation and you’ll get to see the impact of all your work in the product changes we make.
Your day-to-day 
<ul><li>Be a key leader in building a discipline of exceptional data scientists working on making Monzo world class at tackling financial crime</li>
<li>Establish yourself as a trusted partner to the financial crime and product leadership teams with the capacity for getting things done, be it either hands-on or by leading others</li>
<li>Bring data leadership and rigour to our financial crime function and build a strategic understanding of the business while structuring complex projects to bring them to life</li>
<li>Set the data strategy for financial crime area - from working with engineers on ensuring that we capture the right data to building predictive models that help us detect financial crime</li>
<li>Have the opportunity to manage exceptional Data Scientists and help their career progression and development</li>
<li>Be able to work on all aspects of financial crime as we operate as one team</li>
</ul>You should apply if: What we’re doing here at Monzo excites you!
<ul><li>You have multiple years of experience in data, working as a lead Analyst or Data Scientist</li>
<li>You consider yourself an empathetic leader and have experience managing multiple data scientists and you really enjoy that part of the job</li>
<li>You’re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities</li>
<li>You have experience working together and collaborating with senior business stakeholders and product teams</li>
<li>You're familiar with using a variety of Data Science tools (from business intelligence, experimentation and causal inference through to machine learning), and coding languages (Python and SQL). You know when to pick the right tool, and can help others do the same</li>
<li>You are passionate about reducing financial crime with data driven strategies</li>
</ul><h4>Nice to haves</h4>
<ul><li>Experience working within a finance function</li>
<li>Experience working in a highly regulated environment</li>
<li>Knowledge of accounting / ERP systems and principles (e.g. NetSuite, Oracle EBS, SAP)</li>
<li>Knowledge of regulatory reporting and treasury operations in retail banking</li>
<li>Experience with strongly-typed languages (e.g. Go, Java, Scala...)</li>
<li>Working knowledge of Python, Airflow, dbt and looker</li>
<li>Used to AGILE ways of working (Kanban, Scrum) tracked in JIRA or Trello</li>
</ul>The Interview Process:
Our interview process involves 3 main stages We promise not to ask you any brain teasers or trick questions!
<ul><li>30 minute recruiter call </li>
<li>45 minute call with hiring manager </li>
<li>3 x 1-hour video calls with various team members</li>
</ul>Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you 
do have any specific questions ahead of this please contact us on <a href="mailto:tech-hiring@monzo.com" target="_blank">tech-hiring@monzo.com</a>
What’s in it for you:
✈️ We can help you relocate to the UK 
✅ We can sponsor visas
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank">here </a>If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="_blank">blog</a>,  2021 <a href="https://monzo.com/blog/our-2021-diversity-and-inclusion-report" target="_blank">Diversity and Inclusion Report</a> and 2021 <a href="https://monzo.com/blog/gender-pay-gap-update-april-2020-and-april-2021" target="_blank">Gender Pay Gap Report</a>.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
#LI-NJ #LI-REMOTE

Data Science Manager, Financial Crime (f/m/d)

📍London / UK remote
<h4>About us: </h4>
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
<h4>About our Financial Crime Team:</h4>
Enable Monzo to Make Better Decisions, Faster
We're looking for a Financial Crime Data Analyst excited to help build the bank of the future. At Monzo, we’re growing extremely fast and have over six million customers in the UK, with over 150,000 new people joining every month. 
At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Every engineer at Monzo is responsible for collection of relevant analytics events from their microservices. We optimise for simplicity and re-usability – all our data lives in one place and is made available via our data warehouse in Google BigQuery. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.
<h4>What you’ll be working on</h4>
You will be responsible for partnering with subject matter experts in Fincrime to surface key insights that will help drive decision-making, and using data to solve Fincrime problems. You will work together with other members of the data discipline to maintain high quality, accurate data that our colleagues can rely on, improving our ability to fight financial crime and keep customers safe. Some of the problems you might work on include fraud detection and prevention, money laundering detection, signup controls, helping our investigators do their job efficiently and effectively, and helping Monzo maintain transparency and effective reporting with its regulators.
<h4>Your day-to-day  </h4>
<ul><li>Build robust data models, reports and visualisations (mostly in BigQuery SQL) that support the Financial Crime team in its mission.</li>
<li>Translate regulatory reporting requirements into highly accurate data models and set the strategy for how we ensure the best possible data accuracy</li>
<li>Investigate and effectively work with colleagues from other disciplines to address and improve data quality</li>
<li>Conduct deep dives into various Fincrime systems for fraud detection, transaction monitoring and customer risk to identify key business opportunities</li>
<li>Develop and drive data solutions that improve our ability to fight financial crime and keep customers safe</li>
</ul><h4>You should apply if:</h4>
<ul><li>What we’re doing here at Monzo excites you!</li>
<li>You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well</li>
<li>You're passionate about data and using that data to improve &amp; inform business decisions</li>
<li>You’re motivated by solving challenging problems, and communicating and collaborating closely with subject matter experts on those solutions</li>
<li>You’re as comfortable getting hands-on as taking a step back and thinking strategically</li>
<li>You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so</li>
<li>You're a team player whom your colleagues can rely on</li>
<li>You have solid grounding in SQL </li>
</ul><h4>The Interview Process:</h4>
Our interview process involves three main stages: 
<ol><li>Initial Call </li>
<li>Take home task or pair coding exercise </li>
<li>Final interview including a system design and a behavioural interview </li>
</ol>Our average process takes around 2-3 weeks but we will always work around your availability. 
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on <a href="mailto:tech-hiring@monzo.com" target="_blank">tech-hiring@monzo.com</a> 
<h4>What’s in it for you:</h4>
✈️ We can help you relocate to the UK 
✅ We can sponsor visas 
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank">here</a>
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="_blank">blog</a>,  2021 <a href="https://monzo.com/blog/our-2021-diversity-and-inclusion-report" target="_blank">Diversity and Inclusion Report</a> and 2021 <a href="https://monzo.com/blog/gender-pay-gap-update-april-2020-and-april-2021" target="_blank">Gender Pay Gap Report</a>.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
____________________________________________________________________________________________________________________________
#LI-NB2

250+ Startup Jobs

250+ Startup Jobs