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<h2> Business Development Lead - France </h2>
<h3> Job description </h3>
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?
You have come to the right place.
CitizenLab, a global social impact scale-up with its HQ in Brussels and presence in FR, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.
CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
Business Development Lead France at CitizenLab
As our Business Development Lead France, you will help CitizenLab grow in France by signing up new cities and growing our client base. If you care deeply about the future of democracy and have a keen interest in working with the public sector, this might be you. 
Your main responsibilities will include:
<ul>
<li>
Identify, develop and close new business opportunities, and manage the sales cycle from discovery to demo to close.
</li>
<li>
Help implement CitizenLab’s go-to-market plan by identifying market trends and best practices.
</li>
<li>
Manage and grow a sales pipeline, while identifying gaps in current sales processes and bringing in best practices and new approaches to increase win rate and decrease sales cycles.
</li>
<li>
Be(come) an expert in community engagement, present bespoke solutions, and apply consultative selling techniques.
</li>
<li>
Grow CitizenLab's presence in the French public sector by networking, public speaking, attending conferences, and developing new partnerships.
</li>
<li>
Devise outreach campaigns based on relevant offerings for different government segments.
</li>
</ul>
<h3> Requirements </h3>
What do we expect from you?
<ul>
<li>
2-4 years of hands-on experience working in SaaS business development, sales or similar. A network in the French public sector is a plus.
</li>
<li>
Experience in consultative selling in a newer and rapidly changing, competitive market.
</li>
<li>
Excellent understanding of French local politics and the public sector, and strong interest in the domain of public governance &amp; community engagement.
</li>
<li>
Enthusiasm, humor, empathy, and the ability to convey this through phone, email and in-person communication. People have to enjoy talking to you. And you have to enjoy talking with them.
</li>
<li>
Hungry to learn and teach. We invest heavily in making each other better.
</li>
<li>
Bias towards immediate action and results. You’ve got to love measuring your own progress and are comfortable with exceeding sales quotas
</li>
<li>
Willingness to take responsibility and accountability that comes with the autonomy in the role of Business Development Manager.
</li>
<li>
You are based in France and French is your first language.
</li>
<li>
Most importantly: you can demonstrate a big appetite to improve the functioning of our governments and democracies!
</li>
</ul>
An eagerness to learn, talent, and enthusiasm are more important than ticking all the boxes. If you don’t meet all of the listed requirements but are motivated and excited about the role, we want to hear from you!
What can you expect from us? 
<ul>
<li>Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.</li>
<li>Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.</li>
<li>Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.</li>
<li>Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.</li>
<li>Enjoy an informal work vibe with open communication and full transparency on results.</li>
<li>Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.</li>
<li>Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.</li>
<li>Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.</li>
</ul>
CitizenLab is committed to being a diverse and inclusive workplace. While we are proud of our cultural diversity and gender parity, we are aware of the limited diversity in terms of origins within our team and we are committed to remedying it. We strongly encourage people from different backgrounds, experiences and perspectives to apply.

CitizenLab

Business Development Lead (f/m/d)

<h2> Full-Stack Engineer (React / Rails) </h2>
<h3> Job description </h3>
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?
You have come to the right place.
CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in New York, works to make public decision-making more participatory, inclusive, and responsive. The open-source SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes. 
CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
<h3> Full-Stack Engineer at CitizenLab </h3>
As a Full-Stack Engineer you contribute to our core product, which allows local governments to engage their citizens through a wide range of digital participation methods. You’re part of a small cross-functional squad. While contributing to both our Ruby back-end and our React front-end, you help your colleagues bridge knowledge gaps.
At CitizenLab, we work in small teams where members collectively take ownership of the outcome of the features they build. We work in short iterations, test rigorously and release continuously. We’re strong believers in user testing and understanding live product usage.
Your responsibilities:
<ul>
<li>
You actively contribute to the specifications and designs to deliver on your squad’s objectives, uncovering technical constraints and breaking down the work in iterations and tasks
</li>
<li>
You take ownership over your tasks and implement them in close contact with your colleagues
</li>
<li>
You take into account all aspects, from data models, to testing, to performance, delivering well-engineered scalable solutions
</li>
<li>
You bridge the back-end/front-end knowledge gaps for your colleagues, seeing the full picture
</li>
<li>
You deliver your work in small iterations, often soliciting feedback from colleagues, spontaneously and through code reviews
</li>
</ul>
<h3> Requirements </h3>
<h3>What do we expect from you?</h3>
As our Full-Stack Engineer you can demonstrate
<ul>
<li>
You have multiple years of experience developing web applications with Ruby on Rails or similar
</li>
<li>
You have multiple year of experience developing modern UI in React or similar
</li>
<li>
You know how to implement a modern user interface
</li>
<li>
You know how to implement a sound API
</li>
<li>
You’re a firm believer in well tested and peer-reviewed code
</li>
<li>
You have a bias for action and love writing code
</li>
<li>
You love to think about the product you’re building, transcending the code
</li>
<li>
You’re located in a timezone within UTC-05 and UTC+03
</li>
</ul>
Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.
<h3>What can you expect from us?</h3>
<ul>
<li>
Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
</li>
<li>
Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
</li>
<li>
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
</li>
<li>
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
</li>
<li>
Enjoy an informal work vibe with open communication and full transparency on results.
</li>
<li>
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
</li>
<li>
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
</li>
<li>
Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.
</li>
</ul>
CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.

Full-Stack Engineer (f/m/d)

<h2> Engineering Manager </h2>
<h3> Job description </h3>
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in? 
You have come to the right place.
CitizenLab, a global social impact scale-up with its HQ in Brussels, works to make public decision-making more participatory, inclusive, and responsive. The open-source SaaS platform is already being used by 350+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes. 
CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
<h4>Engineering Manager at CitizenLab</h4>
As the first engineering manager at CitizenLab, you take ownership over the people &amp; process side of the engineering team. You lead the scaling of the team, hiring 20+ developers in the coming 2 years, and enabling them for growth, well-being, and productivity. The focus is on people, in particular on the individual contributors across our development squads for whom you’ll be the direct manager. With your technical background and experience, you act as a mentor and advisor on complicated problems. You closely collaborate with the CTO.
Your responsibilities will include:
<ul>
<li>Optimise the well-being and productivity of the engineering team</li>
<li>Facilitate personal growth for the engineers and make growth paths transparent</li>
<li>Lead our engineering hiring efforts, streamline our approach and process to attract the best talent</li>
<li>Optimise the onboarding experience for new engineers</li>
<li>Create clear documentation structures to maximise self-learning and efficiency</li>
<li>Improve our development processes and create an optimal developer experience</li>
<li>Apply your broader technical expertise to pair with colleagues, coach, and be a sounding board on challenging projects</li>
</ul>
At CitizenLab, we work in small teams where members collectively take ownership of the outcome of the features they build. We work in very small iterations and release continuously. We’re strong believers in user testing and understanding live product usage.
<h3> Requirements </h3>
<h4>What do we expect from you?</h4>
<ul>
<li>
You have at least 3 years of experience in a technical leadership position, preferably in a tech scale-up environment.
</li>
<li>
You have played an active role in the hiring process of a scaling team before, successfully expanding the team and attracting quality talent.
</li>
<li>
You have a collaborative, empathetic, and participatory leadership style, involving others in your decision making from early on.
</li>
<li>
You are a great communicator and listener. You enjoy making people around you grow.
</li>
<li>
Experience with Ruby, React, or similar.
</li>
<li>
You have a keen interest in contributing to our digital democracy mission through our product and working on the topic of citizen participation. 
</li>
<li>
You’re located in a timezone within UTC-05 and UTC+03.
</li>
</ul>
Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.
<h4>What can you expect from us?</h4>
<ul>
<li>
Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
</li>
<li>
Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
</li>
<li>
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
</li>
<li>
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
</li>
<li>
Enjoy an informal work vibe with open communication and full transparency on results.
</li>
<li>
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
</li>
<li>
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
</li>
<li>
Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.
</li>
</ul>
CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.

Engineering Manager (f/m/d)

<h2> DevOps Engineer </h2>
<h3> Job description </h3>
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?
You have come to the right place.
CitizenLab, a social impact scale-up with its HQ in Brussels and since recently incorporated in the U.S., aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 300 cities and municipalities in +18 different countries, facilitating two-way communication between governments and their citizens. Since it was founded in 2015, CitizenLab gave +750,000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes. CitizenLab is looking for purpose-driven talent to join us on our mission to have +2.5 million citizens actively participate via its e-democracy platforms in cities across the globe.
DevOps Engineer at CitizenLab
As our DevOps Engineer in our Platform Squad, you will have a horizontal role to provide the software engineers (12) in our 4 product squads with an optimal development experience, and our customers with a solid platform.
Your main responsibilities include:
<ul>
<li>
Be proactive in improving our infrastructure’s resilience, security, performance, and cost-effectiveness
</li>
<li>
Ensure service availability towards customers and internally
</li>
<li>
Provide developers with useful tooling to develop, deploy and monitor their work
</li>
<li>
Educate the team to grow their autonomy with respect to DevOps challenges                                                                                            
</li>
</ul>
<h3> Requirements </h3>
<h3>What do we expect from you?</h3>
As our DevOps Engineer, you’re expert and passionate about infrastructure and automation. You have:
<ul>
<li>
Solid experience with AWS and other cloud providers, applying an infrastructure as code approach
</li>
<li>
Familiarity with container orchestration services like Docker Swarm and Kubernetes
</li>
<li>
Experience administering CI/CD tools like CircleCI
</li>
<li>
Linux server administration experience
</li>
<li>
Proven track record empowering developers by working closely with them
</li>
<li>
Experience as a web app developer is a bonus
</li>
<li>
Deeper understanding on PostgreSQL internals is a bonus
</li>
<li>Ability to relocate to Brussels is a plus, but not a hard requirement </li>
</ul>
Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.
<h3>What can you expect from us?</h3>
<ul>
<li>Unlock your full potential and have a social impact at scale. Day-to-day we work with local government leaders across the world to help them connect with their communities.</li>
<li>Become a key factor in our rapid transition from a startup to a scaleup (75 employees), and our expansion from Europe to the United States.</li>
<li>Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.</li>
<li>Be part of our dynamic, international team. We organize many team activities and afterworks (when possible). We are as serious about our work in digital democracy as we are about having fun on our journey together.</li>
<li>Enjoy an informal work vibe with open communication and full transparency on results.</li>
<li>Participate in leadership meetings, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly off-site team retreats.</li>
<li>Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.</li>
<li>Receive a competitive salary package, incl. perks such as 26 paid holidays, a professional development budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.</li>
</ul>
CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

DevOps Engineer (f/m/d)

<h2> Tech Lead </h2>
<h3> Job description </h3>
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?
You have come to the right place.
CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in New York, works to make public decision-making more participatory, inclusive, and responsive. The open-source SaaS platform is already being used by 350+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.
CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
<h3>Tech Lead at CitizenLab (Methods squad)</h3>
As a Tech Lead at CitizenLab, your goal is to help the engineers align on task decomposition and planning, and guiding the high-level technical choices. Next to coaching and enabling your squad colleagues to contribute more effectively, you also actively contribute code yourself. Your small, cross-functional squad consist of a product manager, designer, and 3-5 cross-functional engineers.
Your responsibilities will include:
<ul>
<li>
Taking responsibility for the week-to-week planning of the squad, in close collaboration with your engineering colleagues and product manager.
</li>
<li>
Guiding the squad through technical specifications and decomposition of tasks.
</li>
<li>
Giving feedback to the designer and product manager on feasibility and effort of future work.
</li>
<li>
Follow up on feature progress and report to the product manager and CTO.
</li>
<li>
Identifying blockers and issues early on, and working together with the squad to prevent them.
</li>
<li>
Implementing continuous process improvements to boost developer experience and productivity.
</li>
<li>
Acting as a sounding board to developers and helping resolve technical challenges.
</li>
<li>
Aligning with the CTO and lead architect on the technical direction of the product.
</li>
<li>
Contributing code yourself, when all of the above has been taken care of.
</li>
</ul>
At CitizenLab, we work in small teams where members collectively take ownership of the outcome of the features they build. We work in very small iterations and release continuously. We’re strong believers in user testing and understanding live product usage.
<h3> Requirements </h3>
<h3>What do we expect from you?</h3>
<ul>
<li>
You have several years of experience in a technical leadership position, preferably in a tech scale-up environment.
</li>
<li>
You have a collaborative, empathetic, and participatory leadership style. We are looking for a facilitator and mentor, more than a manager.
</li>
<li>You have experience working on user-facing web applications.</li>
<li>Extensive knowledge of full-stack web applications is a must, experience with Ruby on Rails a strong bonus.</li>
<li>
Experience with React and Typescript, or similar.
</li>
<li>
You have a keen interest in contributing to our digital democracy mission through our product and working on the topic of citizen participation. 
</li>
<li>
You’re located in a timezone within UTC-05 and UTC+03.
</li>
</ul>
Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.
<h3>What can you expect from us?</h3>
<ul>
<li>
Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
</li>
<li>
Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
</li>
<li>
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
</li>
<li>
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
</li>
<li>
Enjoy an informal work vibe with open communication and full transparency on results.
</li>
<li>
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
</li>
<li>
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
</li>
<li>
Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.
</li>
</ul>
CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.

Tech Lead (f/m/d)

<h2> People &amp; Culture Manager </h2>
<h3> Job description </h3>
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?
You have come to the right place.
CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in New York, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 350+ local governments and organisations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.
CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
People &amp; Culture Manager at CitizenLab
As our People &amp; Culture Manager, you will be in charge of translating our values to every part of CitizenLab. You are an expert (or want to be one!) in process and change management and will transfer that skillset to making CitizenLab a purpose-driven, inclusive, and productive workplace, in which our employees’ wellbeing &amp; growth are prioritized. Your main objective will be to attract, retain, and grow talent. In this role, you will collaborate closely with our Head of People and our COO.
Your main responsibilities will be:
<ul>
<li>Helping us design, develop, and implement our talent and career development framework.</li>
<li> Coaching and supporting managers on people-related topics (e.g. performance management and development, team development, change management).</li>
<li>Putting the employee experience central by organizing team events, online and face-to-face, implementing new benefits packages, and helping revamp our office when needed.</li>
<li>Leading on the employee 360° experience by being their point of contact from day 1 for onboarding and wellbeing.</li>
<li>Supporting the identification and implementation of HRIS tools to reach your objectives of talent development.</li>
<li>Keeping our culture alive by updating our information on Notion, and liaising with Marketing and our Talent Acquisition Specialist on employer branding.</li>
<li>Helping out on Talent Acquisition when needs arise.</li>
</ul>
<h3> Requirements </h3>
What do we expect from you?
As our People &amp; Culture Manager, you can demonstrate
<ul>
<li> 2+ years of experience in a similar role, preferably within a fast-paced scaleup environment.</li>
<li>A creative mindset to unravel the hybrid workplace challenge!</li>
<li>The ability to understand and clarify complex contexts and implement streamlined solutions.</li>
<li>Eagerness to work in a 30% supporting, 30% coordination, 30% strategic role.</li>
<li> Energy to support the organization’s yearly growth plan - you move at the speed of light while building for scale.</li>
<li>Fluency in English. French, German, or Dutch are a plus.</li>
<li>A direct and professional communication style, whilst keeping it fun, light, and engaging.</li>
<li>A 50% growth - 50% impact-driven mindset! </li>
<li>You are based in a European time zone, ideally in Belgium.</li>
</ul>
An eagerness to learn, talent, and enthusiasm are more important than ticking all the boxes. If you don’t meet all of the listed requirements but are motivated and excited about the role, we want to hear from you!
What can you expect from us?
<ul>
<li>
Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
</li>
<li>
Become a key factor in our rapid growth as a scaleup (75 employees), and contribute to our international expansion.
</li>
<li>
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
</li>
<li>
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
</li>
<li>
Enjoy an informal work vibe with open communication and full transparency on results.
</li>
<li>
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
</li>
<li>
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
</li>
<li>
Receive a competitive remuneration package. Our benefits include 26 days PTO, a professional development budget, a collective bonus plan, your own laptop, full flexibility in working from home, and much more.
</li>
</ul>
CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.

People & Culture Manager (f/m/d)

<h2> Head of Finance </h2>
<h3> Job description </h3>
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?
You have come to the right place.
CitizenLab, a global social impact scale-up with its European HQ in Brussels and presence in the US, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.
CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
Head of Finance at CitizenLab
As our Head of Finance, you will be in charge of the financial management of the organisation. You will be reporting to the COO and work closely with the CEO on strategic topics. Your main responsibilities will include:
<ul>
<li>
Forecast financial results on a monthly, quarterly, and annual basis.
</li>
<li>
Model our budgets and keep us on track.
</li>
<li>
Provide financial insights to management and board for critical business decisions.
</li>
<li>
Develop and implement cost reduction strategies on all fronts, from internal tools to international payroll.
</li>
<li>
Ensure smooth cash collection and bring process efficiency to our financial workflows.
</li>
<li>
Report on financial company KPIs and leverage data to assess company performance on all fronts.
</li>
<li>
Work with the CEO on fundraising and other key strategic financial topics.
</li>
</ul>
<h3> Requirements </h3>
What do we expect from you?
<ul>
<li>
2+ years of experience as a Head or Director of Finance in a tech environment, preferably in SaaS scale-up setting.
</li>
<li>
Exceptional competency in financial planning, forecasting, and reporting. Sound knowledge of accounting principles and cash flow management.
</li>
<li>
An analytical mind with a keen eye for details. Ability to identify and resolve all discrepancies as soon as they arise.
</li>
<li>
Tech-savvy with a strong data analysis skillset and eagerness to automate wherever possible. You're familiar with analytics and productivity tools like Zapier, Google Sheets, and more. Experience with BI tools is a plus.
</li>
<li>
Hands-on and self-starter attitude. You know when to do things yourself and when to delegate.
</li>
<li>
International work experience. Your English is impeccable and it would be a big plus if you speak Dutch too. You work from a European time zone. 
</li>
</ul>
An eagerness to learn, talent, and enthusiasm are more important than ticking all the boxes. If you don’t meet all of the listed requirements but are motivated and excited about the role, we want to hear from you!
What can you expect from us?
<ul>
<li>
Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
</li>
<li>
Become a key factor in our rapid growth as a scaleup (75 employees), and contribute to our international expansion.
</li>
<li>
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
</li>
<li>
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
</li>
<li>
Enjoy an informal work vibe with open communication and full transparency on results.
</li>
<li>
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
</li>
<li>
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
</li>
<li>
Receive a competitive remuneration package. Our benefits include 26 days PTO, a professional development budget, a collective bonus plan, your own laptop, full flexibility in working from home, and much more.
</li>
</ul>
CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.

Head of Finance (f/m/d)

<h2> Customer Support Intern (US) </h2>
<h3> Job description </h3>
Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?
You have come to the right place.
CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in the US, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, is a Certified B Corporation, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes. 
CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
Customer Support Intern at CitizenLab
As our Support Intern, your main goal is to work closely with our Government Success and Product Team to help our US clients get the best of their engagement platform. 
Your main responsibilities will include:
<ul>
<li>
Customer support: you interact closely with our clients by answering and investigating technical questions through web chat, emails and phone. 
</li>
<li>
Product feedback: you keep a close eye on how our product evolves and make sure that client feedback is brought into our product roadmap.
</li>
<li>
Content creation : you take ownership of our US support materials and identify opportunities to craft content for our knowledge base (training videos, support articles, documentation, …)
</li>
<li>
Support flow management: your work closely with our Government Success Managers and Product team and you identify opportunities to improve the support flow.
</li>
</ul>
<h3> Requirements </h3>
What do we expect from you?
You like working in a small and agile team with a strong bias for action—we ideate, we experiment, we learn. You are curious, open-minded, and you proactively search for new insights in the field of digital democracy. Besides, you are eager to learn quickly and recognize yourself in the following profile:
<ul>
<li>
You have finished or are currently pursuing a degree in Business or Public Policy, Administration or Economics or have an equivalent form of education.
</li>
<li>
Having some experience in Account or Support Management is an asset but not mandatory.
</li>
<li>
You are enthusiastic about product development and digital innovation, your strengths include communication, team spirit and a sense of responsibility.
</li>
<li>
You are tech-savvy and comfortable working with digital tools.
</li>
<li>
You have the ability and excitement to work proactively and independently in a fast-paced environment.
</li>
<li>
You are a team player and you thrive in a cross-functional and collaborative set-up.
</li>
<li>
You have an autonomous work style. You have the ability to lead and execute projects from start to finish, thanks to a strong skill set in project management and communication.
</li>
<li>
You have a fluency in English - additional languages (Spanish, French, …) are an advantage.
</li>
<li>
You are ideally available for a duration of 3- 6 months with the possibility to grow into a full-time role.
</li>
<li>
You are eligible to work in the US and are ideally based in New York, Georgia, Washington, Florida, Ohio or California and are comfortable to work in a remote set-up.
</li>
</ul>
Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.
What can you expect from us?
<ul>
<li>
Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
</li>
<li>
Become a key factor in our rapid growth as a scaleup (60 employees), and contribute to our international expansion.
</li>
<li>
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
</li>
<li>
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
</li>
<li>
Enjoy an informal work vibe with open communication and full transparency on results.
</li>
<li>
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
</li>
</ul>
CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.

Customer Support Intern (f/m/d)

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀
It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively. 
You’ll be joining a company that’s having a huge impact on people’s lives. It’s a place where you can be yourself, have fun and grow every day.
**Due to Beam's rapid growth across the UK, we’re now hiring outside of London for the first time, based remotely from any northern city. Join our journey to create equality of opportunity at scale!** 
 
<h3>About the role</h3>
We’re looking for an Operations Executive to join our Operations team and support people on life-changing journeys out of homelessness.
After an intensive training period, you’ll work with homeless people to understand the risks in their lives and to support them to reach their goals.
🎥 Check out 'a day in the life' of an Operations Executive on Instagram <a href="https://www.instagram.com/stories/highlights/17930996659658283/" target="_blank">here</a> and <a href="https://www.instagram.com/stories/highlights/17854841966631278/" target="_blank">here</a>!
<h3> </h3>
<h3>You’ll be</h3>
<ul>
<li>Motivating and meeting one to one with homeless people</li>
<li>Designing plans to help people reach their goals</li>
<li>Working with our awesome in-house tech tools</li>
<li>Making a measurable difference by hitting social impact goals</li>
<li>Supporting people practically and emotionally to get great jobs</li>
</ul>
<h3> </h3>
<h3>You are</h3>
<ul>
<li>Humble and supportive</li>
<li>At home in ever-changing, fast-paced environments</li>
<li>Emotionally mature and adaptable</li>
<li>Excited about the possibilities of tech to bring change</li>
<li>Keen to bring your true, open self to work</li>
</ul>
<h3> </h3>
<h3>You’ll need</h3>
<ul>
<li>Strong communication and listening skills</li>
<li>Experience and comfort with multi-tasking</li>
<li>Compassion for people in tough situations</li>
<li>Resilience and a positive attitude</li>
<li>Respect for data-driven decision-making </li>
<li>We're also on the lookout for Romanian and Polish speakers!</li>
</ul>
<h3> </h3>
<h3>About us</h3>
 
We’re a team of over 50 working from our beautiful coworking space in Moorgate and from home. We’ve picked up an <a href="https://beam.org/awards" target="_blank">armful of awards</a> for our work (including one from the Queen!) and we’re one of the <a href="https://www.wired.co.uk/article/london-hottest-startups-2021" target="_blank">10 hottest startups in London</a>, according to WIRED magazine. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.
We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from ethnic minority candidates and/or those who’ve experienced social disadvantage. 63% of people we support are from ethnic minority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.
<h3> </h3>
<h3>Our benefits</h3>
<ul>
<li>Salary of £22-32k – highly competitive for tech for good and social impact</li>
<li><a href="https://www.gov.uk/tax-employee-share-schemes/enterprise-management-incentives-emis" target="_blank">EMI-qualifying</a> share options</li>
<li>Monthly counselling budget</li>
<li>Annual company retreat </li>
<li>A laptop – choose between a MacBook Air or PC</li>
<li>£500 personal development budget</li>
<li>1:1 workplace coaching with More Happi</li>
<li>Regular team talks from leading UK tech entrepreneurs</li>
<li>Hundreds of perks, discounts and freebies from Perkbox</li>
<li>Free subscription to Calm meditation app</li>
<li>Discounted bike and accessories with Cyclescheme</li>
<li>Unlimited holiday (we recommend ~25 days + Bank Holidays per year)</li>
<li>Based remotely with access to a co-working space in your nearest major city</li>
<li>Occasional travel to London (1 or 2 times per month)</li>
<li>Your own financial well-being coach, through Bippit</li>
</ul>
<h3> </h3>
<h3>Application process</h3>
We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.
<ol>
<li>30-minute video call with our Talent Manager</li>
<li>Timed practical test, giving you a better sense of the role</li>
<li>Short presentation with our Operations Team</li>
<li>Three informal chats with people at Beam</li>
</ol>
Please note:
 
<ul>
<li>We are accepting rolling applications for this role, with no fixed close date</li>
<li>Unfortunately we are unable to provide visa sponsorship to candidates</li>
</ul>
 
<h3>Feeling excited? </h3>
Want to change people's lives each week? We’re excited to hear from you.
If you’d like to know more, get in touch by emailing <a href="mailto:careers@beam.org" target="_blank">careers@beam.org</a>.

Beam

Operations Executive, North of England (Remote Position) (f/m/d)

<ul>
<li>Bengaluru, Karnataka, India</li>
<li>Employees can work remotely</li>
<li>Full-time</li>
</ul>
Who we are:
We're a full-service digital transformation agency. A company that builds technology for some of the world's largest organisations and fastest growing SME's.  
Our projects broadly fall into the categories of mobile &amp; web apps, custom software development, websites &amp; eCommerce, data warehousing and analytics.  
We’ve doubled in size over the last year and run a fully remote team operating across seven countries. We’re in an exciting phase of our journey and are always looking to make our hires based on talent rather than geography.
Would you like to help deliver high-quality web and mobile apps that help transform some of the world’s largest organisations?
At Steer73 we improve the performance of businesses and the lives of their people &amp; customers, with technology.
We might build a best-in-class mobile app so that our client can compete against 3rd party sellers, we might develop custom software to make warehouses run 5X more efficiently for a global logistics firm, or we might open up an entirely new sales channel for a 200-year-old company.
The common theme? Our projects deliver real commercial impact.
The QA planner and tester role
<ul>
<li>We are in the fortunate position of taking on new projects at a rapid pace. As such, we're on the lookout for a QA planner and tester to join our small but expanding QA team, taking on responsibility for several of our key projects. You’ll be working alongside other QA team members to define, execute and report on QA tests for a variety of software projects across different industries. You would be the third hire into the QA team, reporting to our CTO to achieve great results for our clients.</li>
<li>In the QA planner and tester role, you will work alongside other QA team members, amongst the development and product teams.</li>
<li>You’ll be joining a team with a strong culture of support and knowledge-sharing, with plenty of opportunities to share your skills and experience and learn from others. You’ll work with the CTO and have direct contact with a wide range of stakeholders.</li>
<li>As a fast-growing agency, it's all-hands-on-deck. In addition to core QA work, across multiple projects, an average day could include project-scrums, QA strategy discussions, sprint planning, and estimation sessions. Typical work could include adding new features to existing products, delivering integrations with useful services, or tracking down an interesting issue.</li>
<li>Joining an established but small team, you’ll enjoy an informal, friendly, and open culture that encourages everyone to contribute to our shared and mutual success.</li>
</ul>
Please note:
As a small team, this role does not include line management responsibilities at this time.
Requirements 
We are looking for a full-time QA planner and tester. You will mainly work in a project team consisting of developers, a product manager, and a UI/UX designer, under the guidance of a technical architect and product director.
This is a permanent role and we’re looking for someone who’s comfortable working office hours.
Key Responsibilities 
<ul>
<li>Running test suites across web, mobile, and backend environments.</li>
<li>Reporting defects clearly and concisely.</li>
<li>Developing high-quality test suites based on requirements defined in collaboration with our product and dev teams.</li>
<li>Using modern tools (we use Azure Devops) to track test suites, cases, and results.</li>
<li>Working with the product team to ensure requirements and acceptance criteria are clear and comprehensive.</li>
<li>Working with the dev team to identify bespoke test capabilities that need to be built into our projects.</li>
<li>Producing summary reporting for a variety of stakeholders including test plans and outcomes.</li>
<li>Improving QA processes and identifying opportunities to increase output and solve new challenges.</li>
<li>Maintaining standards documentation to help accelerate our work.</li>
<li>Using test automation tools to balance in-depth exploratory testing with highly repeatable testing.</li>
<li>Developing bug prevention strategies with the development team including expanding the use of automated testing, test-driven development, and continuous integration.</li>
<li>Responding to customer incidents and resolving service-affecting issues.</li>
</ul>
Salary:
4-6 Lakhs per annum.
Benefits
<ul>
<li>Competitive salary.</li>
<li>Scheduled, regular promotion &amp; pay-rise reviews.</li>
<li>Structured career-development planning.</li>
<li>All the tools you need to thrive in your position, including the latest tech.</li>
<li>Fully remote role at a remote-first organisation. We know how to make remote work 'work'.</li>
<li>Flexible work policy, we ensure you have what you need to strike a positive work/life balance.</li>
<li>Work alongside and learn from experts in their field.</li>
<li>Location-agnostic. Career progression at Steer73 is based on merit, not geographic location.</li>
<li>Gain cross-sector experience through working with multiple products.</li>
<li>Join a culturally diverse and inclusive team.</li>
<li>Become an expert in Microsoft Stack Tech such as .NET core, ASP.NET, Microsoft Azure Cloud services etc.</li>
<li>Join an organisation devoted to continuous improvement in everything we do.</li>
</ul>
<a>I'm interested</a><a>
I'm interested
</a>

250+ Startup Jobs

250+ Startup Jobs